Denzity Insights Transcript: Property Management 101 with Vishalsai Daswani

Property Management 101 with Vishalsai Daswani

Connect with Vishalsai:

[email protected]

Today, we have invited Vishalsai to talk about what a property manager does and how technology can help landlords and property managers.

  • What is Property Management?
  • Why hire property management companies?
  • What are the pros and cons?

Terminology & Source:

MyPropty: https://www.mypropty.com

Asset Management: Asset management is the overall process of governing an asset. It includes developing, maintaining as well as selling the asset.

https://www.investopedia.com/terms/a/assetmanagement.asp

Tenant Management: Tenant management service is inclusive of dealing and assisting residents with all kinds of tenancy related inquiries and procedures.

https://www.ealing.gov.uk/info/201095/your_tenancy/426/tenancy_management/1

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Shout out to our video creator:

Patina Design Lab is a strategic design consultancy firm that helps businesses with a wide range of design services.

http://www.patinadesignlab.com/

As it can be difficult to catch some minor errors, transcripts may contain a few typos or inaccuracies.

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Alright, let’s get back to the transcript of the show. Enjoy!

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[Transcript]

Darren: Hey Vish, hey, how’s it going man?

Vishal: Hey, how are you? 

Darren: Very good. Very good. Just between interviews and stuff and then first of all, thanks for coming in and we’ve been longtime friends and we’ve never had this setting to interview like this so it’s kind of interesting in my perspective. First of all, would you mind telling the audience what you do and what your company does? 

Vishal: Sure. So I’m Vishal Sai, founder of my property. We help landlords reduce their operating costs and basically improve their portfolio returns here in Hong Kong. What we’re trying to do is basically develop technology to help them streamline their operations. I often see a lot of the work that they do and be able to make decisions when it comes to managing their property portfolios a lot faster and more reliably.

Darren: So for people that don’t understand what property management does, would you mind telling the audience a bit more about what property management do for estate owners? It can be from basic scope and it can be from different asset classes too and stuff like that. 

Vishal: Okay, so when it comes to property management, it can actually be divided into two main segments. So there is asset management, which covers common areas within buildings, and it’s usually applicable to people that own large estates. In the context of asset management, you tend to get involved with tasks such as repairing elevators, hiring security guards, fixing comp areas, building infrastructure and all that. The other aspect of property management is more on the tenant management side of things. So this involves more private areas within buildings. Tenant management companies are more involved in collecting rent from tenants, finding new tenants, handling repairs or appliance repairs within an apartment and more that sort of thing. So like going back to it under property management, there’s asset management and tenant management. Our business is actually more focused on the tenant management side of things. So we are targeting large landlords in Hong Kong that have several different units. They can be in the same building or they can be in different buildings scattered across Hong Kong. But what we do is we help them streamline their management with the tenants that they have in their various studios. 

Darren: I see. But it sounds like these are things that landlords could do themselves. They could hire a team. They could do everything in-house. So why would a landlord or a state owner would hire you or other companies? And what’s the pros and cons behind that? 

Vishal: So in terms of hiring property management companies, there are several companies that provide these tenant management services. And in terms of the pros, it’s quite obvious why you would hire a company like that. It’s because they’re professional. They provide a complete hassle free experience so they will handle everything. You even won’t have to deal with anything. You just get reports say every month. And the fact that they are experienced and professional means that, you know, everything will be handled in, I guess, a more formalized or correct manner, so to speak. However, there are several cons with going with an outsourced company as well. They tend to be fairly expensive for more experience. So property management companies or well tenant management companies in Hong Kong, they tend to charge between three to seven percent of the monthly rental, which is quite significant, especially if you own a sizable portfolio. These companies also provide a delayed cash flow. So if you’re managing a large portfolio, the cash flow is very important. And what they do is when they collect rent for a specific month, they typically only deposit those returns one month later after they’ve paid any management fees, government rent and so on and so forth. So if you become a large portfolio holder or medium sized portfolio holder, this could have significant effects on your cash flow. I think the last thing that I guess we have seen is that whenever you outsource your work to a different company, there may arise a conflict of interests. So if you use an external company, they will in turn use their own in-house staff for handling repairs or they will use their own internal property agents for handling renting out your properties. But this does not necessarily mean that you will get the best price for your repairs or it doesn’t necessarily mean that you will transact your property the fastest. I actually – many medium sized landlords end up hiring their own staff to use – to kind of manage their own personal portfolio. So imagine your landlord that owns around 20 units. Let’s say, for example, you’ll just hire one person full time, maybe a couple people, part time work, whatever it is to keep track of things via Excel, via word documents, manage your own files, but handle all of these things for you. So that is a very common structure that a lot of medium-sized landlords follow. However, the people that they hire don’t necessarily operate very efficiently. They don’t necessarily have industry experience. They don’t have economies of scale that you get for managing a large portfolio. And that’s where we see that’s where we kind of come in, where we help people in-house that are already managing property portfolios digitize and automate a lot of the work that they have to do, which in turn can help landlord downsize their team, reduce errors that happen, rent out properties faster and so on. 

Darren: So if a landlord chooses to be self managing by themselves, what kind of tips as a property management professional like yourself, what kind of mistakes, debts landlords might make and what kind of tips would you have to help them make it better? 

Vishal: So in terms of it, you mean if they’re managing it themselves right? 

Darren: Corrent. 

Vishal: So I think a lot of people that tend to manage their portfolios themselves tend to follow a very reactive process. So what we’ll do is if a tenant notifies them that they’ll be moving out, only after the process, will they go about finding which property agents that they should reach out to; what is the square footage of their apartment? What is the market price for similar units, even in terms of repairs? So whenever a repair request comes in, they will react and try to find out what are the necessary things that need to be done. One of the things that we feel that landlords should in fact do is take a more proactive approach, which is being more regularly well read about the status of their portfolio because a lot of the times you can actually tell when tenant is going to move out based off their payment schedules in the months prior or based off how many months outstanding payments there are. You can actually immediately get a sense of how you should be handling that tenant. Another thing that I think in Hong Kong is not very common is that they underestimate the cost of churning your tenants. Every time you find a new tenant, you may deal with various vacant periods. You have to pay agent commissions. The need to repair certain things increases. So there is a significant cost every time you have to find a new tenant. And a lot of the times landlords don’t necessarily factor that in and so they might be providing a very negative experience for their tenants throughout by not responding to their requests quickly, by not being responsive, by not openly communicating with their tenants on a regular basis, which means that the churn that happens within their portfolio is higher and these are subtle costs but you can have a huge impact on the portfolio that landlords have overall. 

Darren:I think from the way you talk about it, I think that’s why people have to hire an outside property management firm is because there’s so many things that are so particular, detail oriented, and you have to always be in touch with the market to know what’s going on and the landlord might just might not have the time to do everything. 

Vishal: That’s why people use property management companies. What, like I mentioned earlier, is that when you go to external parties, there tends to be a slight conflict of interest on certain things. And also they tend to be pretty expensive in Hong Kong, which is why you have a sizable enough portfolio, say ten, fifteen or up, you would likely hire your own team to do that for you.

Darren: I see. So obviously we both know each other long enough as I said before I know that you would provide, you focus more on the property management platform over the surface. What type of clients do you have when it comes to the platform? And why would they need your platform? What would they get from it?

Vishal: So the type of clients that we’re targeting are high net worth individuals, families, family offices, even small real estate firms in Hong Kong. So we’re targeting people that have between usually upwards of 10, maybe 15 to about a hundred properties under management in Hong Kong. A lot of these people tend to have their own stuff. As I said, managing their own portfolio and where we come in is that by helping them streamline a lot of the work that needs to be done and automating various things, they can potentially reduce their operating costs by downsizing team, reducing the number of errors that happen and promoting transparency within the organization so that if any issue does happen, multiple people can address those issues very quickly, being able to act on their property portfolios. So we’re basically trying to help these teams operate at a level even greater than property management companies. By helping them automate and basically digitize a lot of the work that needs to be done.

Darren: I see. So just wonder what kind of features or things that your product has, your platform has. And on top of that, what kind of property management service do you think can be automated? Because like, you know, I used to work in a real estate fund and then sometimes when I engage with property management, in my head, I was like, “I shouldn’t pay him that much because I can automate it with some tools out there.” I just want to know your point of view on that. 

Vishal: So I guess I’ll start off with some of the features that we’ve implemented and certain other things that we feel can be automated. So starting with something simple, we help them with generating their invoices, their receipts. Any payment reminder to their tenants. Keeping track of any repair tasks that need to be done, such as, say, you have an issue with your washing machine you want us to keep photos of before and after state. Log any phone numbers of people that you’re calling. So a place to log all of this kind of information. Another thing that people need is just being able to access their documents electronically. So a quick retrieval of data. We help them with that, because a lot of the times landlords don’t necessarily have say a history of your tenancies or they don’t have the floor plan when they need it or appliance warranties. So what we do is we help them digitize all of this information so that they can access it very quickly. So some other features that we have is actually like helping them contact property agents. So, again, going back to the workflow that landlords have, what they would do is when they have a property this weekend, they’ll walk down to the nearest centerline or midlane talked to a couple of agents, maybe reach out to some agents that they’ve worked with before. Well, what we do is immediately through the platform, you can press one button and send it out to all these agents, which we have helped filter and we have helped filter and get this information out efficiently.

Darren:I see.

Vishal: Yeah. So those are a couple of the features that the platform has. And also in terms of reporting, a lot of the times at the end of every month, you want a report on how your portfolio is doing. What the occupancy rates are like? What is your net spend or net cash flow position for the property portfolio and be able to assess that. So even in terms of generating these reports for your entire portfolio, a lot of this work can also be automated because all you have to do is now input the data and you let the system generate those reports for you.

Darren: I see. So like, you know, we’re in 2020 now. I just don’t get it. Like, why is property management port as a new thing? Because I thought these are things that would be around years ago right. I mean, you know, you can find, you can buy cars now online. A property management sounds like a thing that should be around for ten years already. So I just want to know, like, what’s the reason behind that? Why is this thing a new thing for 2020?

Vishal: So to be honest, property management platforms are not a new thing. It has been around like there are various tools for very large corporations, meaning people that manage several buildings in Hong Kong. So there are several tools for people in that market segment already. There’s just not many tools for people in the middle to mass market segments. The second thing is that there are property management platforms in the US, in the UK, in Australia and so on. But Hong Kong as a city is just very far behind technology wise. So a lot of things that are new in Hong Kong have perhaps been around for a while in other places as well. So what I would say is this might be a new platform in Hong Kong, but there are other property management companies existing in other countries. The last thing is that I think in this particular space, Hong Kong is a very unique market because there are buildings, there is relatively transparent data. There are a lot of landlords that own quite a lot of different units in Hong Kong. And there’s a lot of wealth stored here in real estate. In countries like the UK or the US, the number of landlords that own large portfolios as a percentage is a lot less of the population than it is here. 

Darren:True, I get it yeah.

Vishal: It makes it a very prime product for the Hong Kong market. 

Darren: I see. So, like because I know your tech background and so when you create the products right, is there something that you create that’s different because the audience here is different. Like I’m sure Americans have a different way of their UI and stuff like, but for your point of view right do you design differently or is it only because the target market is different?

Vishal: So the product is different because of the different market. So, like I said in Hong Kong, because one of the big differences is that there’s a concept of dual agency. So sometimes an agent might be working for the landlord. Another agent might be working for the tenant when leasing a property or an agent can actually work for both the landlord and tenant. So there’s a concept of that which is different in Hong Kong compared to a lot of other countries in the world. Also, the sheer volume of data homogenous data is present in Hong Kong because everything is highrises, it becomes a lot easier to create an equivalency between different units in the same building. And there’s a large volume where transaction is. However, in the US or the U.K., a lot of the homes are very heterogeneous, which makes it very difficult to actually compare like for like. So that’s another factor where in Hong Kong, when you read comparables, it’s being able to aggregate all these external data points and to display it is a lot more equal here than it is in other countries.

Darren: I see, that’s a very point because I’ve never thought of it that way. It’s just something that, you know, like you never think about like, “Hey, real estate can be more really similar to all people. But down to it it’s like people, even different landlords, different locations have different behavior.” So I have one last thing that I just want to know more right, because it seems like, you know, U.S. and European tend to be more open minded with tech. And I’m sure a lot of landlords, we both talked about this before a couple times is that people are just starting to get used to tech and start understanding tech. So what kind of challenges do you have when you’re pitching to a homeowner and landlords about your portal?

Vishal: Well, one of the big challenges is that with landlords, usually the larger the land, the larger landlords tend to be relatively older because they have, I guess, established their portfolio over several decades. And usually the older people are, the less likely they are willing to adopt new technologies. So this is very clear, because when we see sometimes the landlord or say in the case of families, the top generation having to make a decision about technology, they tend to be relatively averse to change, whereas people under the age under 55, for example, tend to immediately just get the value proposition, get the benefits, and a lot more willing to get started with it. So I think that’s one big factor. Another thing is that it’s also a cultural aspect. So many landlords in Hong Kong have been able to make money because the Hong Kong market has just appreciated significantly over the last couple decades. It’s not necessarily due to over optimization of how they manage their property portfolio. It’s kind of Hong Kong has been a growing market and that has been able to facilitate their growth in their portfolio. So I think that’s another. Another challenge to get across to landlords is that just because they’ve been doing it for 20 to 30 years doesn’t mean that they’re doing it in a very efficient manner or an optimal manner. So I would say those are the couple of things that are challenges when speaking to potential landlords.

Darren: Yeah, I’m sure it must be right. So, like, what kind of take away would the audience like you want the audience to have? And maybe are there any last words you have for the Hong Kong landlords. 

Vishal: So I guess the biggest takeaways is that there is significant disruption in the space. And usually when you look at it from an outside perspective, there are a lot of ways to streamline or digitize a lot of the work that is being done. And you can actually downsize their staff and reduce the number of errors that you’re having, it can go a long way in terms of boosting your portfolio value and yeah, it’s something that should be looked at.

Darren: So if you want to put a number, kind of like an idea to people right, how much time and effort do you think or even how much less labor they would need for a landlord if they have your product, for example?

Vishal: So from the clients that we worked with, we’ve been able to improve the time spent on various tasks by between 50 to 60 percent which means that there’s a good chance you can reduce your staff by 50 percent or even more. And in the case of some landlords they may not necessarily want to reduce their staff down, but you can reallocate the staff for various other work that needs to be completed within your organization as well. So we’ve seen quite a significant amount of time saving just by streamlining a lot of their work. And yeah, there’s a variety of ways to actually get this efficiency goods. 

Darren: That’s great. I think that’s something that is a very powerful message to people in Hong Kong to understand more about what’s out there and not even in Hong Kong, anywhere around the world. And is was your product only available in Hong Kong or you’re planning to go worldwide?

Vishal: So at the moment, it’s only available in Hong Kong. We think maybe in about a year or so we would look at some overseas markets as well. But at the moment, we’re focused on the Hong Kong space.

Darren: I see. So if all the audience wants to find out, find you and talk to you more, what are the ways that people can know more about your surface and product?

Vishal: Well, they can just email [email protected] You can also WhatsApp me. You can add my WhatsApp into the description of the video.

Darren: You sure you want to put your WhatsApp out there? Everyone’s going to spam you.

Vishal: Well, we have a company WhatsApp so I’ll give you the Company WhatsApp number. So yeah. So either my WhatsApp or E-mail address. You can just reach out. You can also message on social media. But I would say e-mail or WhatsApp is probably your best bets.

Darren: Yeah, I’ll put everything in the show notes. And I think this is pretty good because not only for people that is learning about property management, it’s for people that want to understand what is a property management toolist, because like sometimes I tell people about your product and people are like, what does that even mean like what is there? So thanks for your time because, you know, like, I actually kind of want to do another episode with more property management. So I hope that you can join us next time.

Vishal: Okay, sure.

Darren:  All right. Thanks for coming in and I’ll talk to you next time then.

Vishal: All right, awesome, talk to you later Darren. Take care bye.

Darren: Talk to you later man, thanks. Okay bye. 

Darren:嘿,Vish,嘿,你好嗎?

Vishal:嘿,你好嗎?

Darren:很好。很好。就在拍攝面試間等等,首先,感謝您的光臨,我們是多年的朋友,我們從未有過這樣的採訪環境,所以在我看來,這有點有趣。首先,你介意告訴聽眾你和你的公司做什麼嗎?

Vishal:當然。我是Vishalsai,MyPropty創始人。我們幫助房東降低運營成本,基本上提高他們的投資組合回報率香港。我們要做的基本上是開發科技來幫助他們簡化操作。我經常看到他們做的很多工作而且在管理房地產投資組合時能够更快、更可靠地做出決策。

Darren:所以對於那些不瞭解物業管理的人來說,你介意多告訴觀眾物業管理為業主做些什麼嗎?可以來自基本範圍,也可以來自不同的資產類別之類的。

Vishal: 好的,說到物業管理,實際上可以分為兩個主要部分。所以有資產管理,包括建築物內的公共區域,它通常適用於擁有大量房產的人。在資產管理方面,你傾向於參與其中負責維修電梯、雇傭警衛、修理公司區域、建設基礎設施等任務那個。物業管理的另一個方面更多的是在租戶管理方面的事情。所以這涉及到更多的私人區域。租戶管理公司更多地參與向租戶收取租金、尋找新租戶、處理維修事宜或者在公寓裏修理電器等等。就像回到過去一樣物業管理,有資產管理和租戶管理。我們的業務實際上更專注於租戶管理方面的事情。所以我們是針對香港擁有多個不同單元的大型房東。他們可以在同一幢樓裏,也可以在分散在香港各地的不同建築物裏。但是我們要做的是幫助他們簡化他們對各個工作室的租戶的管理。

Darren:我明白了。但是聽起來這些都是房東自己可以做的事情。他們可以雇傭一個團隊。他們可以自己做任何事。那麼,為什麼房東或國有企業主會這麼做呢雇傭你還是其他公司?這背後有什麼利弊?

Vishal: 囙此,就雇傭物業管理公司而言,有幾家公司提供這些租戶管理服務。從專業角度來看,很明顯你為什麼會雇傭這樣的公司。因為他們很專業。他們提供了一個完全沒有麻煩的經驗,所以他們可以處理一切。你甚至不需要處理任何事情。你每個月都會收到報告。他們經驗豐富而且專業意味著,你知道,可以說,一切都將以一種更正式或更正確的管道來處理。然而,與外包公司合作也有一些缺點。他們往往是相當昂貴的經驗。So財產在香港的管理公司或井租客管理公司,他們往往收取每月租金的3%至7%,這是相當可觀的,尤其是如果你擁有可觀的投資組合。這些公司還提供延遲的現金流。所以如果你在管理一個大的投資組合,現金流非常重要。當他們收取特定月份的租金時,他們通常只存入這些回報一個月後,他們支付了管理費、地租等。所以如果你成為一個大的投資組合持有人或中型投資組合持有人,這可能會對您的現金流產生重大影響。我想最後一件事我想我們看到的是,當你把工作外包給另一家公司時,可能會出現利益衝突。囙此,如果您使用外部公司,他們將使用自己的內部員工來處理維修,或者他們將使用他們自己的內部物業代理,負責出租您的物業。但這並不一定意味著你會得到最好的價格對於您的維修,或者不一定意味著您將以最快的速度處理您的財產。我實際上-很多中等大小的房東最終雇傭自己的員工來管理自己的個人投資組合。所以想像一下你的房東擁有大約20個單元。比如說,你只需要雇一個人全職,也許幾個人,兼職,無論是通過Excel還是word檔案來跟踪事情,管理您自己的檔案,但是所有這些都是給你的。囙此,這是一個非常普遍的結構,許多中型房東遵循。然而,他們雇傭的人不一定很有效率。他們不一定有工業體驗。他們沒有你管理大型投資組合所獲得的規模經濟。這就是我們需要幫助的地方,我們幫助已經在管理的內部人員房地產投資組合數位化並自動化許多他們必須做的工作,這反過來又可以幫助房東縮小團隊規模,减少發生的錯誤,更快地出租物業,等等。

Darren:那麼,如果房東選擇自己管理,作為一個像你這樣的物業管理專業人士,有什麼建議錯誤,房東可能會有,你有什麼建議可以幫助他們把事情做得更好?

Vishal: 所以在的術語中,你的意思是他們自己管理的是否正確?

Darren:是的。

Vishal: 所以我認為很多傾向於自己管理投資組合的人往往會遵循一個非常被動的過程。所以我們要做的是,如果房客通知他們他們要搬出去,只有在這一過程之後,他們才會去找他們應該聯系的房產仲介他們公寓的面積是多少?類似組織的市場價格是多少,即使是在維修方面?所以只要有維修請求,他們就會做出反應,找出需要做的事情。我們認為房東實際上應該做的一件事是採取一種更積極主動的方法,這是一種經常被廣泛閱讀的方法他們的投資組合的狀態,因為很多時候你可以根據他們的付款時間表來判斷租客何時搬出在前幾個月或根據有多少個月未付款。你可以馬上知道你應該處理那個房客。另一件我認為在香港並不常見的事是低估了炒房客的成本。每次你找到一個新房客,你可能會遇到各種各樣的空置期。你必須支付代理傭金。修理某些東西的需要新增了。所以每次你要找一個新房客都要付出很大的代價。很多時候房東不一定會考慮到這一點,所以他們可能會提供非常負面的影響通過不快速回應他們的請求、不作出響應、不公開地與他們溝通來體驗他們的租戶租戶是定期的,這意味著他們的投資組合中發生的客戶流失會更高,這些都是細微的成本,但你可以做到對房東的投資組合有著巨大的影響。

Darren:我認為從你談論它的管道來看,我認為這就是為什麼人們必須聘請外部的物業管理公司是因為有太多的事情是如此的特殊,注重細節,而且你必須時刻與市場保持聯系,以瞭解情况房東可能沒有時間做任何事情。

Vishal:這就是人們使用物業管理公司的原因。就像我剛才提到的,當你去外部各方,在某些事情上往往會有輕微的利益衝突。而且在香港也很貴,這就是為什麼你有足够大的投資組合,比如10個、15個或更多,你可能會雇傭你自己的團隊來為你做這些。

Darren:我明白了。所以很明顯我們彼此認識的時間足够長,就像我之前說的那樣,我知道你會提供,你更專注於地面上的物業管理平臺。在平臺方面,你有什麼類型的客戶?為什麼他們需要你的平臺?他們會從中得到什麼?

Vishal: 所以我們的目標客戶類型是高淨值個人、家庭、家庭香港的小型房地產公司。所以我們把目標鎖定在在香港管理的物業超過10個,可能有15個到100個。很多人傾向於自己的東西。正如我所說,管理他們自己的投資組合和我們的目的是幫助他們簡化許多需要完成的工作通過自動化各種事務,他們可以通過精簡團隊、减少錯誤數量和提高組織內部的透明度,以便在發生任何問題時,多人可以快速解决這些問題,能够對其房地產投資組合採取行動。所以我們基本上是要幫助這些團隊在比物業管理公司。通過幫助他們自動化和基本上數位化許多需要完成的工作。

Darren:我明白了。所以想知道你的產品有什麼樣的功能或東西,你的平臺有什麼。除此之外,什麼樣的物業管理您認為服務可以自動化嗎?因為,你知道,我以前在一家房地產基金工作,有時候當我從事物業管理的時候,在我的腦海裏,我比如,“我不應該給他那麼多錢,因為我可以用一些工具來實現自動化。”我只想知道你對此的看法。

Vishal: 所以我我想我將從我們已經實現的一些功能和我們認為可以自動化的某些其他東西開始。所以從簡單的事情開始,我們幫助他們生成發票和收據。向房客催款。保持跟踪需要完成的任何維修任務,例如,如果您的洗衣機出現問題,您希望我們保留之前和州後。記下你打電話的人的電話號碼。一個記錄所有這些資訊的地方。另一個人們需要的只是能够以電子管道訪問他們的檔案。所以快速檢索數據。我們幫他們解决這個問題,因為很多時候房東不一定要說你的租房史,或者他們在需要房屋或設備時沒有樓層平面圖保證。所以我們要做的就是幫助他們數位化所有這些資訊,這樣他們就可以很快地訪問這些資訊。所以其他的我們擁有的功能實際上就像幫助他們聯系房產仲介一樣。所以,再次回到房東的工作流程,他們會做的是在這個週末有一個房產,他們會走到最近的中原地產或美聯,和幾個經紀人談過,可能會聯系一些他們以前合作過的經紀人。好吧,我們要做的就是通過平臺,你可以按下一個按鈕,然後發送給所有這些代理,我們已經幫助過濾和我們已經幫助過濾並有效地獲取這些資訊。

Darren:我明白了。

Vishal:是的。所以這些是平臺的一些特性。而且在報告方面,很多時候在每個月底,你想一份關於你的投資組合情况的報告。入住率是多少?你的淨支出是多少或房地產投資組合的淨現金流頭寸,並能够對此進行評估。所以即使是在為您的整個投資組合中,許多工作也可以自動化,因為您現在只需輸入數據,然後讓系統為您生成報告。

Darren:我明白了。就像,你知道,我們現在到了2020年。我就是不明白。比如,為什麼物業管理是新因為我認為這些都是幾年前的事,對吧。我是說,你知道,你可以找到,你可以在網上買車。物業管理聽起來像是一件事這應該已經有十年了。所以我只想知道,比如,這背後的原因是什麼?為什麼這是2020年的新事物?

Vishal: 所以說實話,物業管理平臺不是什麼新鮮事。好像有各種各樣的工具對於非常大的公司,指在香港管理多個建築物的人。囙此,有幾種工具可供該細分市場的人使用已經。只有很少工具適合中等至眾群市場。第二件事美國、英國、澳大利亞都有物業管理平臺嗎以此類推。但作為一個都市,香港在科技方面遠遠落後。所以香港有很多新事物也許在其他地方也有一段時間了。所以我想說的是,這可能是香港的一個新平臺,但是其他國家是否有其他物業管理公司。最後一件事是我認為在這個特殊的空間裏,香港是一個非常獨特的市場,因為有建築物,有相對透明的數據。在香港有很多房東擁有很多不同的單元。還有很多財富都儲存在房地產裏。在英國或美國等國家,擁有大量投資組合在人口中所占的比例比現在要少得多。

Darren:是的,我明白了。

Vishal: 它使它成為香港市場的一款非常優秀的產品。

Darren:我明白了。所以,就像我知道你的科技背景,所以當你創造出正確的產品時,你有什麼東西創作與眾不同,因為這裡的觀眾不同。我確信美國人的使用者介面和其他東西有不同的管道,但就你的觀點來看,你的設計是不同的還是不同的僅僅因為目標市場不同?

Vishal: 產品是不同的,因為市場不同。所以,就像我在香港說過的,因為其中一個很大的區別就是存在雙重代理的概念。所以有時候經紀人可能在為房東工作。另一個代理可能在租賃物業時為租戶工作,或者代理實際上可以同時為兩個代理工作房東和房客。囙此,香港有一個與世界上許多其他國家不同的概念。此外,香港存在大量的同質數據,因為一切都是高層建築中,在同一建築中的不同單元之間創建等效關係變得容易得多。還有一個交易量大。然而,在美國或英國,很多家庭是非常異質的,這使得很難真正地進行比較。這是另一個因素,在香港,當你閱讀可比數據時能够匯總所有這些外部數據點並將其顯示出來,這比其他國家的情况要平等得多。

Darren:我看,這很重要,因為我從來沒有這樣想過。你知道的,就像你從來沒想過的那樣,“嘿,房地產可以更像所有的東西人們。但歸根結底,就像人,甚至不同的房東,不同的地點有不同的行為,“所以我最後一件事就是想知道的更正確,因為這看起來像,你知道的,美國和歐洲在科技方面往往更開放。我相信很多房東,我們之前都談到過,人們剛剛開始習慣科技,開始瞭解科技。那麼,當你向房主和房東推銷你的入口网站時,你會遇到什麼樣的挑戰?

Vishal: 好吧,最大的挑戰之一是,對於房東,通常土地越大,規模越大的房東往往相對更老,因為他們,我猜,已經建立了自己的投資組合幾十年來。而且通常年紀越大,他們就越不願意接受新事物科技。所以這一點很清楚,因為當我們看到有時房東或說在家庭的情况下,上層一代人必須對科技做出决定,他們傾向於相對厭惡改變,而年齡在以下的人例如,55往往會立即獲得價值主張,獲得利益,並且更願意開始吧。所以我認為這是一個重要因素。另一件事是它也是文化方面。香港有這麼多房東能够賺錢,是因為香港市場在過去的幾十年裏受到了極大的讚賞。這不一定是因為他們管理財產的管道過於優化投資組合。香港一直是一個不斷增長的市場,這有助於他們投資組合的增長。所以我想這是另一個。另一個讓房東理解的挑戰是,僅僅因為他們這樣做是為了20到30年並不意味著他們以一種非常有效的管道或最佳的管道來做這件事。所以我想說這是兩件事這是與潜在房東交談時的挑戰。

Darren:是的,我肯定是對的。那麼,比如,什麼樣的帶走觀眾會喜歡你想要的嗎?也許你對香港地主還有什麼遺言。

Vishal: 所以我想最大的收穫是空間出現了嚴重的破壞。通常當你從外面看的時候從長遠來看,有很多方法可以簡化或數位化正在完成的大量工作。你真的可以精簡他們的員工,减少你犯下的錯誤,這對提升你的投資組合價值有很大幫助是的,這是一個值得關注的問題。

Darren: 或者說,如果你很想讓別人知道,怎麼做比如說,如果他們有你的產品,他們為房東所需的勞動力會减少多少?

Vishal: 囙此從我們合作的客戶那裡,我們能够將花在各種任務上的時間縮短50%到60%這意味著你很有可能將員工减少50%甚至更多。對於一些房東來說,他們不一定要裁員,但是你可以重新分配組織內需要完成的各種其他工作的員工。所以我們看到了大量的時間節省通過簡化他們的工作。是的,有很多種方法可以得到這種高效率的產品。

Darren:太好了。我認為這是一個非常有力的資訊,可以讓香港人更多地瞭解外面的情况,甚至不包括香港,世界上任何地方。你的產品只在香港還是你打算去世界各地?

Vishal: 所以現時,它只在香港發售。我們想大概在一年左右的時間裏還有一些海外市場。但現時,我們關注的是香港。

Darren:我明白了。所以如果所有的觀眾都想知道,找到你,多和你談談,有什麼方法可以讓人們更多地瞭解你的表面和產品?

Vishal:嗯,他們可以發電子郵件[email protected]。你也可以跟我說什麼。你可以把我的WhatsApp添加到視頻的描述中。

Darren:你確定要把你的WhatsApp放出來嗎?每個人都會給你發垃圾郵件。

Vishal:好吧,我們有一家公司怎麼辦我會把公司的地址告訴你。所以是的。所以不是我的WhatsApp就是我的電子郵寄地址。你可以伸出援手。你可以也可以在社交媒體上留言。但我認為電子郵件或WhatsApp可能是你最好的選擇。

Darren:是的,我會把所有的東西都寫在節目記錄裏。我覺得這很好,因為不是只有那些正在學習物業管理的人,才是想瞭解什麼是物業管理工具主義者的人,因為就像有時我會告訴別人你的產品,人們會說,這意味著什麼好像有什麼?所以謝謝你的時間,因為,你知道,我其實有點想做另一集更多的物業管理。所以我希望你下次能加入我們。

Vishal:好的,當然。

Darren:好的。謝謝你的光臨,我下次再和你談。

Vishal:好吧,太棒了,晚點再跟你談談,Darren。保重,再見。

Darren:晚點再跟你說,夥計,謝謝。好的,再見。

That’s all for today. See you later!

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